Specified Commercial Transactions Act Disclosure
This is a reference translation. The Japanese version is the official document.
Seller
Tatsuo Zeniya (Trade name: Lab2Aid)
Address
1-5-5 Akine Minami-machi, Shimonoseki City, Yamaguchi 751-0872, Japan
Telephone Number
070-8986-4740
Email Address
Selling Price
The price displayed on each plan or product page, denominated in US dollars. We charge exactly the displayed price and add no additional amount. The amount paid in Japanese yen varies according to the exchange rate applied by your card issuer.
Costs in Addition to the Price
Customers are responsible for internet connection charges. Some card issuers may charge a fee for foreign-currency payments.
Payment Method
Credit card (accepted card brands are displayed on the payment screen). If Apple Pay or Google Pay appears there, you may also pay with a card registered in that service.
Payment Timing
- First monthly-plan payment and coin purchases: charged when the application is confirmed. - Later monthly-plan payments: the contract renews monthly on the same day and at the same time as the first payment (on the month’s final day when that date, such as the 31st, does not exist), and the registered payment method is charged automatically. The next renewal and billing date and time appear under “Next Billing Date” on the dashboard after login. Payment processing starts after that time, normally within several hours. The card issuer determines the actual debit date.
Automatic Renewal and Cancellation of Monthly Plans
Basic and Pro are monthly subscriptions. The contract term is one month and renews automatically each month indefinitely until cancellation is completed. The monthly fee is charged at each renewal. A price change will be announced 30 days in advance and applied from the first subsequent renewal. The estimated cost for one year is 12 monthly payments. There is no minimum term or cancellation fee. How to cancel: after login, select “Manage plan · Cancel” on the dashboard and complete the process on Stripe’s screen. Cancellation is complete when the process is completed on that screen. If you cannot log in or complete it there, email [email protected] with the login service used (Google or Apple) and your registered email address or the payment time and amount. Cancellation is then treated as complete when the email reaches us. Deadline: no later charge is made if cancellation is complete before the date and time shown under “Next Billing Date” on the dashboard. After cancellation: service remains available through the paid period. If renewal payment fails for a customer-side reason, paid features are unavailable until payment completes and the payment provider may retry. If successful, the usage period is one month from the original billing date, without extension or refund for unavailable days. If payment does not complete, we may end the paid plan and will make no charge after termination.
Delivery Time
Monthly plan: available immediately after payment completes. Coins: added to the balance immediately after payment is confirmed. If not reflected, contact us with the transaction ID shown on the payment-completion screen.
Quantity Limits and Other Conditions
- Coin purchases are limited to 15,000 coins per day (1,500 coins during the first 24 hours after registration). The limit resets at 00:00 Coordinated Universal Time (UTC). - Coins expire one year after acquisition. Remaining coins expire when the customer deletes the account (the Terms of Service set out how coins are treated when we delete an account under those terms). - Some coin-enabled features require a paid plan, as shown on the pricing page. - Some AI features have limits such as daily usage counts. Limits are displayed on the pricing page or feature screen. - If you are under 18, please obtain a parent or guardian’s consent before applying.
Operating Environment
An internet-connected PC, smartphone, or tablet and the latest version of a common web browser such as Google Chrome, Apple Safari, Microsoft Edge, or Mozilla Firefox are required. Enable JavaScript and Cookies. No dedicated software installation is required.
Returns and Cancellation
We do not accept customer-requested returns or refunds or provide prorated settlement upon cancellation. However, we issue refunds if we cannot provide the service or coins for reasons attributable to us, if a duplicate or excessive charge occurs, or if otherwise required by law. If we discontinue the service, we refund the part of the monthly fee covering the period after discontinuation on a prorated basis and refund unused purchased coins (Terms of Service, Article 4-2). Refunds are made to the payment method used. This provision does not limit customers’ statutory rights. Coins cannot be redeemed for cash.
Language Notice
The Japanese version of this disclosure controls. Versions in other languages are translations for reference.
Last Updated: 2026-10-14